Senior ERP Support Analyst

Senior ERP Support Analyst

Dublin West
Posted 3 years ago

Senior ERP Support Analyst
Working in a helpdesk environment.  An in-depth knowledge of ERP systems will be required with an understanding of the business environments that customers operate in. As all of our customers utilise the financial integration of our ERP system a knowledge financial foundations would be a distinct advantage.

Key responsibilities include: –

*   Provide support to external customers via phone/email and web portal
*   Prioritise customer support queries based on severity and effectively manage the issues through to resolution within accepted service levels.
*   Troubleshoot complex software application and document replication of issues.
*   Provide excellent customer management
*   Escalate unresolved problems/issues within prescribed timeframes
*   Maintain current knowledge of relevant product offerings
*   Provide out of hours support as required

Skillset Required

·         Previous Customer Support Experience essential supporting ERP systems
·         Knowledge of ERP Systems in the areas of Finance/Distribution or Manufacturing preferably with some hand on experience in Epicor ERP products.
·         Have a working knowledge of the financial foundations and interactions of an ERP system in the areas of AP, AR and GL.
·         Have knowledge of Database software, SQL Server Management and or Progress
·         Have knowledge of Crystal Reports/SSRS Reporting
·         Have excellent investigation and diagnostic skills
·         Have excellent communication skills, the ability to express yourself verbally, on paper or by email, including the ability to listen, empathise and display patience and understanding when dealing with customer issues.
·         Good time management skills with the ability to multi-task in a help desk environment.
·         Ability to work independently and as part of the support team
·         Up to date understanding of current IT applications, systems and trends
·         Strong customer service focus

Qualifications: –

  •        Candidate will hold a third level qualification in one or more of the following areas: –

    *   IT
    *   Finance
    *   Engineering
    ·         Minimum 4 years’ experience in a similar role

Job Features

Job CategoryERP
Salary€40K - €45K

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