Contract Systems Administrator

Specific Duties & Responsibilities

• Day to day support for end user Tier3 backend issues
• Provide support to Tier1 & 2 Technical Teams for resolution of end-user issues
• Assist in the remediation of security related vulnerabilities across the Collaboration workloads

• Ensuring that IT Service Level Agreements are met

• Assist in the development of training documentation and knowledge

• Participate in Weekly Team Meetings
• Participate in Global Projects

Requirements

• 10+ years’ experience as a System Administrator supporting highly available workloads
• 5+ years’ experience supporting Microsoft 365 workloads; SharePoint Online, Exchange Online, OneDrive, Microsoft Teams, Power Automate, PowerApps, PowerBI, Intune
• Deep understanding of Azure AD & Conditional Access controls
• Experience with PowerShell Scripting a must
• Experience in automation with Microsoft tools
• Experience with traditional and modern IT processes, tools and solutions (change management is key)
• Strong knowledge of IT support processes including ticket management / workflow solutions (ITIL, ITSM)
• Provides timely resolution to complex IT issues, including working with vendors on escalated issues that cannot be resolved immediately
• Strong scientific method and technical know-how to troubleshoot errors to resolution in the most efficient manner possible

• Superior written and oral communications
• Knowledgebase documentation skills

• Ability to work independently, as well as part of a global support team with minimal supervision. Experience of working with cross-geographic teams

Skills Preferred:

• MSCE preferred
• 2+ years’ experience supporting non-Microsoft tools such as Slack, Zoom & VMware MDM solutions preferred
• Development skills preferred in SharePoint Online