Day to day support for end user Tier3 backend issues
Provide support to Tier1 & 2 Technical Teams for resolution of end-user issues
Assist in the remediation of security related vulnerabilities across the Collaboration workloads
Ensuring that IT Service Level Agreements are met
Assist in the development of training documentation and knowledge
Participate in Weekly Team Meetings
Participate in Global Projects
Requirements
10+ years’ experience as a System Administrator supporting highly available workloads
5+ years’ experience supporting Microsoft 365 workloads; SharePoint Online, Exchange Online, OneDrive, Microsoft Teams, Power Automate, PowerApps, PowerBI, Intune
Deep understanding of Azure AD & Conditional Access controls
Experience with PowerShell Scripting a must
Experience in automation with Microsoft tools
Experience with traditional and modern IT processes, tools and solutions (change management is key)
Strong knowledge of IT support processes including ticket management / workflow solutions (ITIL, ITSM)
Provides timely resolution to complex IT issues, including working with vendors on escalated issues that cannot be resolved immediately
Strong scientific method and technical know-how to troubleshoot errors to resolution in the most efficient manner possible
Superior written and oral communications
Knowledgebase documentation skills
Ability to work independently, as well as part of a global support team with minimal supervision. Experience of working with cross-geographic teams
Skills Preferred:
MSCE preferred
2+ years’ experience supporting non-Microsoft tools such as Slack, Zoom & VMware MDM solutions preferred
Development skills preferred in SharePoint Online
Job Features
Job Category
Support, Systems Administration
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