Remote Contract Systems Administrator

Remote Contract Systems Administrator

Dublin West
Posted 1 year ago

Contract Systems Administrator

Specific Duties & Responsibilities

  • Day to day support for end user Tier3 backend issues
  • Provide support to Tier1 & 2 Technical Teams for resolution of end-user issues
  • Assist in the remediation of security related vulnerabilities across the Collaboration workloads
  • Ensuring that IT Service Level Agreements are met
  • Assist in the development of training documentation and knowledge
  • Participate in Weekly Team Meetings
  • Participate in Global Projects


  • 10+ years’ experience as a System Administrator supporting highly available workloads
  • 5+ years’ experience supporting Microsoft 365 workloads; SharePoint Online, Exchange Online, OneDrive, Microsoft Teams, Power Automate, PowerApps, PowerBI, Intune
  • Deep understanding of Azure AD & Conditional Access controls
  • Experience with PowerShell Scripting a must
  • Experience in automation with Microsoft tools
  • Experience with traditional and modern IT processes, tools and solutions (change management is key)
  • Strong knowledge of IT support processes including ticket management / workflow solutions (ITIL, ITSM)
  • Provides timely resolution to complex IT issues, including working with vendors on escalated issues that cannot be resolved immediately
  • Strong scientific method and technical know-how to troubleshoot errors to resolution in the most efficient manner possible
  • Superior written and oral communications
  • Knowledgebase documentation skills
  • Ability to work independently, as well as part of a global support team with minimal supervision. Experience of working with cross-geographic teams

Skills Preferred:

  • MSCE preferred
  • 2+ years’ experience supporting non-Microsoft tools such as Slack, Zoom & VMware MDM solutions preferred
  • Development skills preferred in SharePoint Online

Job Features

Job CategorySupport, Systems Administration

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